Policy and Customer Service Representative
Aspen MGA – Flower Mound, Texas
The Policy Service Representative will provide exemplary customer service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The representative will deliver meticulous underwriting with attention to detail.
Job Duties and Responsibilities:
- Customer Service Functions
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Respond promptly to customer inquiries
- Communicate with customers through various channels
- Keep records of customer interactions, transactions and comments
- Policy Service/Underwriting Functions
- Use sound decision making abilities to process all types of policy transactions
- Review suspense items and uploaded documents and determine acceptability
- Apply payments, process refunds, handle NSF payments
- Provide letters of experience on policies as needed
- Review and handle department voicemail, emails, mail, faxes and texts
- Other duties as assigned
Job Requirements and skills:
- Experience preferred, but not required
- Proficient with MS Office
- Demonstrates a high degree of judgment and discretion
- Demonstrates effective and diplomatic oral and written communication skills
- Promotes a favorable company image to the public
- Positive attitude and Team player
- Bilingual (English/Spanish) is a plus
About the Company
Aspen Managing General Agency is a personal lines Managing General Agency that stresses the utilization of technology in its platform. Aspen offers opportunity for advancement with a great benefit package in an exciting work environment. Aspen MGA specializes in writing nonstandard automobile insurance coverage and is a subsidiary of Allstar Financial Group. Allstar Financial Group provides commercial and personal lines insurance solutions with premium of more than $500 million. Allstar Financial Group has over 250 employees writing surety, commercial and personal lines insurance business throughout the United States.
Submit Resume to: careers@aspenmga.com